Technical Services Manager (TSM)

Technical Services Managers are responsible for managing the project deliverables in industry sectors.

Job Type – Full Time

Base Location – TSMs are based at our Indian office in Banjara Hills, Hyderabad.

Roles & Responsibilities

  • He/She must have exceptional project management, people management, client relationship management and organizational skills
  • He/She must have a solution based approach and should be well versed with diverse technologies/market happenings and must contribute effectively to pre-sales
  • Excellent test management skills coupled with ability to manage multiple testing projects
  • Superior people management skills with the ability to educate/guide/mentor people and the ability to take balanced decisions by looking at the organization’s big picture
  • Responsible for growing the existing accounts by maintaining close client contact and by closely working with the Business Development Managers
  • Working closely with pre-sales teams to articulate business value through testing solutions and helping the Business Development Managers close new accounts
  • Directly responsible for different areas within testing, such as defect management, test ware management, test estimation, test reporting, test metrics, testing techniques etc
  • Superior presentation skills with the ability to enthuse an audience and influence group actions towards departmental objectives
  • Responsible for planning, executing and reporting the work done with explicit clarity and a high degree of detail
  • Must be very familiar with the latest developments in testing, technology and the business arena and have the ability to apply that knowledge in the work place

Essential Skills & Experience

  • 8-12 years
  • Knowledge in programming language/database/operating system/test automation/performance testing etc
  • Proven experience in managing large teams with a high degree of client and employee satisfaction
  • Has vision for future requirements of testing methods, concepts and processes
  • Defines and introduces new or enhanced methods for current and future requirements
  • Acts as a mentor
  • Understands the business/technical drivers from a client's perspective and aligns the delivery in accordance
  • Maintaining a healthy business relationship with the customer point of contacts
  • Ensures that every customer visit is a great success
  • Translate client feedback (CSI) into improved processes and personal attitude
  • Project management tools, MS Office
  • Domain knowledge
  • Knowledge on Process Orientation (CMM, CMMI, PCMMi, Six Sigma etc.)

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"Doing recruiting for AppLabs is so rewarding. I get to see a resume turn into a potential candidate, then to part of the AppLabs team. All different people, with all different backgrounds, from all walks of life and yet everyone fits in here. I always see an immediate response from co-workers to help the new employees acclimate; everyone offering a helping hand or piece of advice, and then before you know it the “new guy” is just part of the team. It really is incredible how well people are received here!"

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